Our expert Medical Information or contact center professionals can manage consumer calls, response management, query handling of potential adverse events (AEs) and Product Quality Complaints (PQCs).
Our streamlined processes are;
- Call handling, Webmail, Chatbot monitoring, emails, physical letters etc.
- Collect, analyze, and respond with medical information as per the package insert and medical affairs SOPs
- Identify and track relevant safety information such as AEs, off-label use, medication errors, misuse, etc.
- Create Follow-up, along with standard response, quality check, and reconciliation of MI events
- Product quality complaints (PQC) and follow-up, as per the requirements and QA trending
- General query handling of the company products